The EBM Way : Formal Standards
ISO Standards are all adopting Annex SL which, in lay terms, is a common set of clauses across various Standards ensuring a consistent approach to achievement and assessment. This approach also benefits Organisations looking to gain Certification to more than one Standard.
The Clauses are now common as is the Plan Do Check Act (PDCA) methodology.
At EBM we follow this fairly rigorously and attempt to encourage those Organisations who adopt a more "scatter gun" approach to fall back in line. The thread running through all of the Standards is a structured approach, hence the need to follow a process. That said, it is sometimes quite a relief to "bend the rules" and go off at a tangent - we are very much OK with this and simply agree that we have decided to"PLAN a Brainstorming Session" - covers a multitude of sins and works for us.
So the engagement process with EBM comprises:
An initial meeting (free of charge) where we:
identify the objectives
gain an overview of your current situation
allow you to size us up in terms of a trusted partner
If in agreement, we will draw up an outline plan with associated timings and costs.
Our in depth Gap Analysis will determine your current versus desired state. This will include assessments of internal resources and competencies, both in terms of systems and personnel. It will be site based and will enable us to formulate a detailed PLAN which will be costed and presented for your approval.
This is where we implement YOUR PLAN (at all stages of the process we will reinforce this concept). We are assisting and providing competent input, but it is YOUR PLAN and this must come through at the Certification Stage. The amount of effort and time to achieve this part of the process will be assessed via the Gap Analysis under the PLANNING section.
Communication forms a major requirement within the Standards and as we progress through the process we encourage regular dialogue between all stakeholders which will include us as partners, your staff, customers and suppliers. At this stage of the process we will have implemented many of the requirements; we will need to check for evidence of compliance.
This is where we initially apply for Certification and thereafter where we review the management system, seek continuous improvement and set the PDCA cycle in motion again.